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Shipping and Delivery Information

Courier Deliveries

We use two different courier companies and we subsidise the courier costs. All orders are tracked and once your order has been picked up we will email you these details. The couriers we use are signature required and we ask that you ensure that someone will be available at the delivery address to receive your goods.

If you do not need a signature delivery, delivery of goods is at your own risk. Please advise us in the delivery instructions section on the shipping page where you would like to have the goods left on your property in the event that no one is home.

Orders that are placed after 12pm on Fridays may not be processed for delivery until Monday morning. We always send a receipt and courier tracking details in email form, so you are aware of your orders current status. We are unable to send to P.O boxes, or to destinations outside of New Zealand. Some products we may need to get from one of our other branches, so, not all products advertised on our website are immediately available for delivery. If you have an urgent request, please contact us prior to placing your order to ensure that we can accommodate your requests. You can expect to receive your goods within 2-4 working days (rural deliveries may take up to 7 days). If we are unable to meet this time frame, we will email you with an estimated time of arrival.

Shipping Costs

We offer FREE SHIPPING ON ORDERS $49 & OVER. Unfortunately we are no longer able to offer completely free shipping on any rural delivery. For rural orders $49 and over a fee of $7.50 will be added at checkout. An order placed under $49.00 will incur a delivery fee of $7.50 for urban/city deliveries, plus an additional $7.50 for rural deliveries. All associated costs are in NZD. We send all goods from our Lower Hutt branch. These are collected by the courier before 2pm on weekdays only.

Packaging
New Zealand is best known for its clean green image, however, with plastic waste continuing to pose a major threat to our environment, it is time for kiwi businesses to get proactive. With the green packaging industry burgeoning, we will be using products from Better Packaging Co when we can to develop more sustainable solutions within our business and for our customers. Along with using the Compostable Dirt Bag satchels, if your order is big enough that it needs to be sent in a box, it will be sent a cardboard box we have recycled from our weekly stock.

In a home compostable environment, the satchels have been certified to biodegrade within 180 days. Under commercial composting conditions, it would happen much faster, and as rubbish, the compostable process would still take place but it would happen more slowly. Having passed the worm toxicity test, these satchels can also decompose in worm farms.

Oversized Shipping

If you purchase an item that is classed as it will mention it on the product page. If you get in contact with us on 04 5698861, we would be more than happy to arrange shipping based upon your location and current price rates as per our courier companies.

My order has not arrived, what should I do?

Please email weborders@thepetcentre.co.nz or give us a call on 04 5698861 and we will do our best to track down your order. In the rare event that your order has been lost by the couriers, we will send a replacement with no additional charge with confirmation by the courier company that your order is lost. Conditions applied

Has my order been shipped yet?

Once your order has been dispatched you will be sent an email containing your tracking number to confirm your order is on its way.

I have received a faulty item. What do I do now?

If you receive an item that you believe to be faulty please contact us here so we can fix the issue as soon as possible.

Postal Address: PO Box 30059, Lower Hutt, 5040, New Zealand