Guest Information

Rates

STUDIO UNITS – Each studio can accommodate up to 2 cats (Twin Share) from the same family Studio: Single Cat $20.00 Studio: Twin Share $32.00 FAMILY SUITES – Each Family Suite can accommodate up to 4 cats from the same family 1 Cat $33.00 2 Cats $36.00 3 Cats $45.00 4 Cats $60.00 LONG STAY 10% discount for stays of 4 weeks or more MEDICATION To have medication administered is an additional $3.00 per cat per day. We can administer your Flea and Worm Treatment for you, should it be due while your cat is staying with us. We have a range of vet recommended products available for purchase in store. BRINGING YOUR OWN FOOD There is neither a charge nor a discount for bringing your own food. Just bring enough to last the stay. If you have very specific instructions it is helpful if they are written down and given to us on check-in. VETERINARY TREATMENT In the unlikely event that your cat requires veterinary treatment, there will be a $35 surcharge in addition to any vet charges incurred. The Pet Centre will endeavour to contact you or your emergency contact before taking the cat to the vet. PLEASE NOTE: Rates are charged daily and include day of arrival and day of departure All rates include GST of 15% Payment can be made by Cash, EFTPOS or Credit Card During holiday periods we may require a deposit to secure your booking. We will let you know when you book if this is the case. Payment or the balance is due in full on check out. Due to the high demand for accommodation during holiday periods we reserve the right to charge for the full period booked, should you choose to collect your cat early. Due to increased staff requirements There is a minimum charge of $40.00

Accommodation

Studios Each studio has 3 levels for your cat to explore. Their litter tray is placed on the bottom, their food and water bowls are placed on the middle shelf. The top shelf is a great vantage point for your cat to look out into the communal areas. There is a seperate sleeping compartment, so your cat does not have to sleep in the same area as their litter tray. There is also an owner’s tray for your cat’s personal belongings. A studio unit has enough space to accommodate 2 cats from the same family, as long as they are comfortable being confined together in their unit. Family Suites Each family suite is two single studio units interlinked, via cat doors with the flap removed. There are 3 levels on each side of the suite. There is also an owner’s tray for your cat’s personal belongings. These suites are ideal for long stay guests or for cats that prefer to keep to themselves rather than socialise in the communal areas.

Vaccination and Health Requirements

For the comfort of all our guests please ensure the following: All cats must be vaccinated against Feline Enteritis, Rhinotracheitis, and Calicivirus. Vaccination against Chlamydia is recommended but not required. Your vaccination card will probably have Fel O Vacc 3 or Fel O Vacc 4 on it. Either of these is fine. Please check the dates on your card. The vaccinations must be valid for the entirety of the stay and must have been given at least 2 weeks prior to boarding. If you are unsure of your cat’s vaccination status please call us for advice. Please bring your vaccination card with you at check in for verification. Cats that have not received the required vaccinations within the required time period will not be accepted under any circumstances. We accept kittens from 4 months of age. They must have had at least 2 kitten vaccinations for the diseases mentioned above. The last vaccination must be at least 2 weeks prior to boarding. All cats are to be treated for intestinal worms and fleas at most 1 month prior to boarding. We recommend Drontal All Wormer and Bravecto flea treatment. We can administer these treatments for you. Please see the Medication section for pricing. See Terms and Conditions for details on how we manage a cat with parasites. If your cat is male and 8 months or older he must be neutered. Please be honest with us if your cat does not like socialising, being handled, or is inclined to be aggressive towards other cats. We can then ensure the environment is safe for everyone. In some cases an aggressive or very nervous cat may need to stay in their studio.

Diet and Feeding

We feed Nutrience Premium All Life Stages cat dry food and Primal wet food. Should you prefer your cat to get his usual food please feel free to bring enough of your own food to last the stay. If your cat has very specific dietary requirements we appreciate written instructions. Your cat will be fed twice daily in their studio where fresh water is always available. We use Catit Drinking Fountains in the communal areas.

Bedding

Your cat will be provided with plenty of clean, warm bedding. Feel free to bring your own if you prefer. Sometimes the familiar smells on bedding from home can help settle a timid or nervous cat. Please make sure all personal belongings are clearly

Litter

We use Kitty Fresh crystal litter in the cattery. We have a number of other litter options should your cat not be comfortable with crystals.

Heating and Ventilation

The whole cattery is climate controlled and kept at a very pleasant 20°C. We have a state of the art ventilation system that ensures the air is filtered, heated, drawn through each studio and then externally extracted. This helps maintain a stable temperature, eliminates dampness, and reduces the risk of disease.

Veterinary Care

Should your cat(s) require minor veterinary care we will make every effort to engage the services of your preferred vet. Should this not be possible we will use Carevets. This will incurr a $35 surcharge in addition to any veterinary costs. See Terms and Conditions.

Security and Safety

Each studio or suite is securely locked at night The communal area is locked with a digital keypad lock at all times Double door entry to the cattery to prevent cats from escaping There is a sprinkler system installed and working in the unlikely event of a fire We pride ourselves on providing your cat with an environment that is safe, clean, warm and inviting.

Christmas Season

The Christmas Season runs from December 15th to January 15th inclusive. Due to increased staff requirements at this time, a surcharge of $4.00 per cat per day applies. During this season you may be required to pay a deposit to secure your booking. The deposit is non-refundable should you cancel your booking less than 30 days prior to your expected date of arrival. There is a minimum charge of 3 days during this season.

The Sanctuary Boarding Cattery

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Guest Information

If you have any questions, comments or would like to make a booking please give us a call. We would love to hear from you.